At Flower Delivery Wandsworth, we pride ourselves on delivering only the freshest, most beautiful blooms to your door. As a trusted local florist serving households and businesses across Wandsworth, we make it our top priority to ensure every bouquet arrives as promised, vibrant and full of life. Your satisfaction is always at the heart of what we do.
While great care is taken with every order, we understand that unforeseen circumstances can sometimes result in flowers arriving damaged or not in the impeccable condition you expect. If your flowers arrive damaged or significantly wilted, rest assured that we’ll make things right. If you receive a delivery in suboptimal condition, please contact us within 24 hours of arrival. Our team will require clear photographs of the flowers and the packaging to best assist you as quickly as possible.
Our fresh flowers guarantee ensures every bouquet we handcraft and deliver in Wandsworth should look beautiful and healthy for a minimum of five days from delivery, provided they are cared for according to the simple care instructions included with your order. Should your flowers not meet this standard of freshness, or if there is an issue within this five-day window, please let us know promptly. We are dedicated to upholding our promise of freshness and quality for every customer.
Your happiness matters. In the event that your order arrives damaged or does not meet our freshness guarantee, we offer two options: a full replacement bouquet sent at no extra charge, or a refund credited back to your original payment method. Once we have all the necessary information (such as photographic evidence), we will process your refund or arrange your replacement as quickly as possible—typically within 2-3 business days.
Please note: Because flowers are perishable and bespoke, we are unfortunately unable to accept returns of products that are not defective, damaged, or significantly below our freshness standard. However, if we’ve made a mistake with your order, we will always do our utmost to resolve the situation amicably.
We’re committed to providing an exceptional experience for every order. If you have any concerns or complaints, please contact our support team as soon as possible. Please include your order details and a brief description of your issue; for damaged or wilted flowers, please also send photos. All complaints are treated with the utmost seriousness and are logged, reviewed, and responded to within two working days. We listen, investigate thoroughly, and always work towards a resolution that leaves you smiling.
We know how much joy fresh flowers can bring. As a trusted local Wandsworth florist, we go above and beyond to support our community—delivering to both homes and businesses, and ensuring every customer gets the personal care and outstanding service they deserve. Thank you for choosing Flower Delivery Wandsworth. We value your trust and look forward to brightening your day, every time you order.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
