These Terms & Conditions ("Terms") govern your use of our website and purchasing services for online flower delivery in Wandsworth and the surrounding areas. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before completing your purchase.
These Terms apply to all customers ordering flower delivery in Wandsworth and its surrounding areas. By using our website or placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. These Terms constitute a legally binding agreement between you and the website owner.
We provide an online platform for the purchase and delivery of fresh flowers in Wandsworth, offering a selection of pre-designed and custom arrangements. Deliveries are made to residential and commercial addresses across Wandsworth and certain neighbouring locations as specified at checkout. Please ensure your postcode is eligible for delivery before confirming your order.
To place an order for flower delivery Wandsworth, follow these steps:
We accept payment by major credit and debit cards as indicated at checkout. All transactions for flower delivery Wandsworth are processed in British Pounds Sterling (£). Your payment will be debited from your account at the time of ordering.
By submitting your payment information, you warrant that you are authorised to use the selected payment method and have sufficient funds to complete the transaction. We use third-party secure payment providers to safeguard your financial data; however, we do not accept liability for any payment processing errors or charges incurred by your bank or card issuer.
Prices listed on the website are inclusive of VAT, where applicable. Delivery fees, if any, will be clearly stated during checkout. We reserve the right to amend our prices at any time, though such changes will not affect confirmed orders.
We understand that sometimes plans change. You may cancel or amend your order for Wandsworth flower delivery subject to the following terms:
If an item becomes unavailable after you have placed your order (e.g., due to supply issues with specific flowers), we will contact you to offer a suitable substitute or a full refund.
We strive to deliver flowers in Wandsworth and neighbouring areas on your selected date. Standard delivery windows and cut-off times are displayed at checkout. While we make every effort to meet estimated times, delivery dates and times cannot be guaranteed due to factors such as traffic or adverse weather.
Where possible, if the recipient is unavailable at the delivery address, the driver will follow your delivery instructions, leave with a neighbour, or, failing this, leave a calling card to rearrange delivery. We cannot take responsibility for non-delivery where incomplete or incorrect address details are supplied by you.
Risk passes to you once the flowers are delivered, either directly to the recipient or according to your pre-specified instructions. Please inspect flowers upon arrival and report any issues within 24 hours of receipt.
We endeavour to match your chosen bouquet as closely as possible to the product image and description on our website. However, due to seasonal variations and supply constraints, substitutions of similar flower varieties or colours may be necessary. Rest assured, any substitutions will be of equal or greater value. If a significant substitution is required, we will contact you beforehand whenever feasible.
We aim to provide the highest quality flowers for every delivery in Wandsworth. If you are unsatisfied with your order for any reason, please contact customer service within 24 hours of delivery. We may request photos of the received flowers to assess the issue and offer a suitable resolution, which may include replacement, partial refund, or full refund at our discretion.
Flowers are perishable products and must be cared for according to our included care instructions. We reserve the right to refuse refunds where damage is caused by mishandling or failure to follow recommended care guidance.
Our liability to you in connection with any order is strictly limited to the purchase price of that order. We do not accept liability for any indirect, consequential, or incidental damages, including but not limited to loss of enjoyment, opportunity, or data arising from delays, failure to deliver, or defects in our products.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.
We shall not be held responsible for any delays or failure to deliver due to circumstances beyond our control, including but not limited to acts of God, extreme weather conditions, strikes, or interruptions in supply chains.
All content on our website, including images, logos, product names, and written materials, remains the exclusive property of the business or its licensors. You may not copy, reproduce, distribute, or use such content without our express written permission.
You agree not to misuse the website, interfere with its operation, or access accounts or data belonging to others. We reserve the right to suspend or terminate your access if we suspect misuse or breach of these Terms.
Your personal data is processed in accordance with our Privacy Policy and all applicable UK data protection laws. We use secure connections for all payment and personal information. For details about how we protect and use your data, please refer to our Privacy Policy.
These Terms, and any disputes or claims arising from or in connection with them (including non-contractual claims or disputes), are governed and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms at any time. Updated versions will be posted on our website and will become effective immediately upon publication. We recommend checking this page regularly to stay informed of any changes. Continued use of our site and services after updates constitutes acceptance of the revised Terms.
If any provision (or part provision) of these Terms is found invalid or unenforceable, this shall not affect the validity or enforceability of the remainder of the Terms.
These Terms constitute the entire agreement between us and supersede all prior agreements regarding the online flower delivery service for Wandsworth and surrounding areas.
If you have any questions or concerns about these Terms & Conditions or your flower delivery order in Wandsworth, please contact our customer service team using the contact options provided on our website. We are here to ensure your online flower delivery experience in Wandsworth is seamless and satisfying.
Last updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wandsworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wandsworth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
